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Return Policy
You must contact us first before any returns may be accepted.
Product returns without authorization will be rejected.
You can request an RMA here. You may be asked to send us photos of the product(s).
Unless specified otherwise in a confirmation email, returns should be addressed to DockSwag, and mailed to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada. No other correspondence will be accepted at this address.
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Notification – When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.
Non-returnable – We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Non-refundable – We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not accepted. Please see sizing charts before you order.
We do not refund orders if the supply of goods that are made to your specifications or are clearly personalized.
Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, are not accepted.
Therefore, DockSwag™ reserves rights to refuse returns at its sole discretion. In addition, this Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.